Terms & Conditions

By accessing or using maricrochet.com, placing an order, or purchasing our products, you agree to these Terms & Conditions and any policies referenced on this website.

MariCrochet offers handmade, made-to-order, and personalized products. If you do not agree with these terms, please do not use the website or place an order.

Our handmade pieces are created individually rather than mass-produced. Small variations in size, shape, stitching, placement, texture, or other handmade details are natural and may occur from one piece to another.

Colors may also appear slightly different depending on lighting, photography, screen settings, and material availability. Reasonable handmade variations are part of the character of the product and are not, by themselves, considered defects.

You are responsible for providing accurate personalization information, reference photos, names, dates, colors, addresses, and other requested details. Please review your information carefully before submitting your order.

Because personalized pieces are created specifically for you, changes or cancellations may not be possible once production has begun. Custom and personalized items may also be subject to different return and refund conditions.

Please review our Custom Orders and Returns & Refunds pages before purchasing a personalized item.

Submitting an order does not guarantee that every requested design, material, or customization can be produced. If we are unable to fulfill an order as submitted, we may contact you to discuss available options or provide an appropriate resolution.

Processing time varies depending on the product, customization level, current order volume, and seasonal demand. Please refer to the current processing estimate shown for your product or order rather than relying on a fixed production time.

We may refuse or cancel an order where reasonably necessary, including in cases of suspected fraud, payment problems, obvious pricing or listing errors, unavailable materials, or a request we cannot safely or reasonably fulfill. If we cancel a paid order, the applicable amount will be refunded.

Prices, promotions, and product availability may change from time to time. The price presented to you at checkout is the price applicable to that order, subject to correction of obvious errors.

Orders are processed after successful payment authorization. Depending on your location and payment method, taxes, duties, currency conversion, or other charges may apply as shown at checkout or as required by the destination country.

You are responsible for providing complete and accurate billing and payment information.

You are responsible for providing a complete and accurate delivery address. Please contact us as soon as possible if you notice an address error; changes may not be possible after an order has shipped.

Delivery estimates are estimates rather than guarantees unless we expressly state otherwise. Carrier operations, customs, weather, holidays, local delivery conditions, and other circumstances outside our reasonable control may affect delivery timing.

Tracking methods vary by destination country. When tracking is available, please use the tracking link and tracking number supplied with your shipping information.

Returns, refunds, replacements, cancellations, damaged items, and order issues are handled according to our current Returns & Refunds policy.

Please contact us promptly if your order arrives damaged, incorrect, or materially different from what you ordered, and keep the item, packaging, and relevant photos while we review the issue.

Nothing in these Terms & Conditions is intended to limit any rights or remedies that cannot legally be excluded under applicable consumer protection law.

Please use and care for products in accordance with any product description, warning, or care guidance provided with the item or on our Care Instructions page.

We are not responsible for ordinary wear, damage caused by misuse, improper cleaning or storage, unauthorized alteration, or failure to follow applicable care instructions, except where responsibility cannot legally be excluded.

Unless otherwise stated, the MariCrochet name, website text, original graphics, photographs, product presentation, and other original website content are owned by or licensed to MariCrochet and are protected by applicable intellectual property laws.

You may browse the website for personal, non-commercial use. You may not reproduce, republish, sell, distribute, or commercially exploit our protected content without permission, except where permitted by law.

When you provide a reference photo for a custom order, you confirm that you have the right or permission to provide and use that material for the requested customization.

You may not misuse the website, attempt unauthorized access, interfere with website operation, submit fraudulent orders, introduce malicious code, scrape protected content for unauthorized commercial use, or use our services for unlawful purposes.

We may restrict access or cancel transactions where reasonably necessary to protect customers, our website, or our business from fraud, abuse, or unlawful activity.

To the fullest extent permitted by applicable law, MariCrochet will not be liable for indirect, incidental, special, or consequential losses arising from use of the website or products where such liability may lawfully be limited.

We are not responsible for delays or failures caused by events outside our reasonable control. Nothing in these terms excludes or limits liability, warranties, guarantees, or consumer rights that cannot legally be excluded or limited.

We collect and use personal information as described in our Privacy Policy, including information needed to process orders, provide customer service, operate the website, and meet applicable legal or business requirements.

Please review our Privacy Policy for more information about how your information is handled.

We may update these Terms & Conditions from time to time to reflect changes to our website, products, services, policies, or legal requirements.

The version published on this page applies from its stated effective date. Your continued use of the website after an update is subject to the revised terms where permitted by applicable law.