WE’RE HERE TO HELP
Contact Us
Questions about an order, custom request, shipping, or anything else? Send us a message and we’ll be happy to help.
EMAIL SUPPORT
Email Us
For order questions, custom requests, shipping support, returns, or general help.
support@maricrochet.comLIVE CHAT
Chat With Us
Available 24/7. Click below to start live chat. If direct opening is unavailable, we’ll highlight the pink chat bubble in the bottom-right corner for you.
If the chat does not open automatically, click the highlighted pink chat bubble in the bottom-right corner.
FOR FASTER HELP
What to Include in Your Message
Please include your order number whenever possible.
If your message is about shipping or tracking, include your tracking number and destination country.
If your message is about a damaged or incorrect item, clear photos are very helpful.
For custom orders, please include your idea, preferred size, colors, reference photos, and any deadline you may have.
RESPONSE TIME
When Will We Reply?
We review customer messages regularly and aim to respond as soon as possible.
During busy seasons, weekends, holidays, or periods of high order volume, replies may take a little longer.
CUSTOM CREATIONS
Need Help With a Custom Order?
We love bringing personal ideas to life. You can contact us before ordering if you have a specific design, photo, color combination, size, or special request in mind.
We’ll let you know what is possible and guide you through the next step.
READY TO REACH OUT?