Returns & Refunds

If you need to cancel your order, please contact us as soon as possible.

Because many MariCrochet items are handmade or personalized, we may not be able to cancel an order once production has started.

Eligibility for a return depends on the item and the reason for the request.

Items must be unused, in their original condition, and returned with any original packaging when applicable.

Custom and personalized items are made specifically for you and are generally not eligible for return or exchange because of a change of mind.

If there is a problem with your custom item, please contact us so we can review the issue with you.

If your order arrives damaged or you receive the wrong item, please contact us as soon as possible.

Include your order number and clear photos of the item and packaging so we can review the issue and help with the next step.

Return shipping costs may be the customer’s responsibility unless the return is due to an error on our part or the item arrived damaged.

Please contact us before sending anything back so we can confirm the return instructions.

Once an approved return is received and inspected, we will notify you about the refund status.

If approved, the refund will be issued to the original payment method.

After a refund is issued, your bank, card provider, or payment service may need additional time to post the funds to your account.

Processing times vary by payment provider and are outside MariCrochet’s control.

Because many of our pieces are handmade in small quantities or made to order, direct exchanges may not always be available.

Please contact us and we will help determine the best option for your order.

For the fastest help, please send us your order number, the email used at checkout, and a brief description of the issue.

For damaged or incorrect items, photos are especially helpful when reviewing your request.