Frequently Asked Questions

Yes. Many MariCrochet pieces can be customized with colors, names, outfits, accessories, or other small details. Please check the product page for the options available for each item.

Absolutely. Send us a reference photo or describe your idea, and we’ll let you know what can be created by hand.

Every piece is handmade, so small variations in stitching, shape, placement, and color are normal. These details are part of what makes each MariCrochet item unique.

Please contact us as soon as possible. If production has not started, we’ll do our best to help. Once a custom item is already being made, changes may no longer be possible.

Processing time depends on the design and level of customization. The current production estimate is shown on the product page before you order.

Delivery time depends on your destination and shipping service. Once your order ships, we’ll send tracking information so you can follow its journey.

Yes, we can ship to many international destinations. Available shipping options and costs are shown at checkout based on your delivery address.

When your order is on the way, you’ll receive tracking information by email. You can also visit our Track Your Order page.

Please contact us as soon as possible. Because many of our items are made to order, cancellation may not be possible once production has started.

Personalized and custom-made items are created especially for you and are generally not eligible for return. Please review our Returns & Refunds Policy for complete details.

Contact us promptly with your order number and clear photos of the item and packaging. We’ll review the issue and help with the most appropriate solution.

For most handmade crochet pieces, gentle spot cleaning is best. Avoid harsh detergents, high heat, and machine drying unless the individual product page says otherwise.

Please check the individual product description before use. Decorative pieces, car hangings, and items with small parts may not be suitable as toys for young children.